Refund policy
Refund Policy
At VibeGlowShop, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items.
Eligibility for Refunds
To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. You must request a refund within 30 days of receiving your order. The following categories of products are generally eligible for refunds, provided they meet the above criteria:
- Storage & Organization
- Cleaning Tools
- Kitchenware
- Home Decor
Please note that certain items, such as personalized or perishable goods, may not be eligible for refunds unless defective or damaged.
How to Request a Refund
To initiate a refund, please contact our customer support team at [email protected] with your order number and reason for the refund. Our team will guide you through the process and provide instructions for returning the item, if necessary.
Processing Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-10 business days. Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with details and photos of the issue. We will arrange for a replacement or refund at no additional cost to you.
Non-Refundable Items
Gift cards, downloadable software products, and items marked as final sale are not eligible for refunds.
Contact Us
If you have any questions about our refund policy, please reach out to us at [email protected]. We are here to help!
